Privacy Policy
This Privacy Policy explains how NXT LVL Consulting, LLC, doing business as NXT Level Energy ("NXT Level," "we," "us," or "our"), collects, uses, and shares information in connection with our website and our solar, battery storage, and roofing services. Our address is 407 International Pkwy, Ste 402, Richardson, TX 75081.
1. Information we collect
Information you provide
- Contact details — name, phone number, email, and property/mailing address.
- Project details — home and roof information, energy usage, average electric bill, and any documents you upload (e.g., a utility bill).
- Anything you include in messages, forms, or consultations.
Information collected automatically
- Device and usage data such as IP address, browser type, pages viewed, and referring links, collected through cookies and similar technologies and analytics tools.
Information from third parties
- Information from financing partners, subcontractors, advertising platforms, or public sources used to evaluate, finance, or complete your project.
2. How we use your information
- Respond to quote, consultation, and contact requests and schedule your site survey.
- Design, price, finance, install, and service your project.
- Communicate with you about your project, appointments, and offers.
- Operate, secure, and improve our website and services.
- Comply with law and enforce our agreements.
3. How we share your information
We share information only as needed to run our business, including with:
- Service providers — installers, subcontractors, schedulers, and technology vendors who work on our behalf.
- Financing partners — e.g., LightReach, GoodLeap, and Powur — to facilitate financing you request.
- Legal & safety — when required by law, to protect rights and safety, or in connection with a business transfer.
We do not sell your personal information for money.
4. Calls, texts & marketing communications
When you provide your phone number and submit a form, you agree that NXT Level (and those acting on our behalf) may call and text you about your energy options at the number provided, including through automated dialing technology, prerecorded or artificial voice messages, and AI-assisted calling. Consent is not a condition of any purchase. Message and data rates may apply, and message frequency varies. You can opt out of texts at any time by replying STOP (reply HELP for help), and you can unsubscribe from marketing emails using the link in any message.
5. Cookies & analytics
We use cookies and similar technologies to operate the site and understand how it's used (which may include third-party analytics). You can control cookies through your browser settings; disabling them may affect site functionality.
6. Your choices & Texas privacy rights
You may opt out of marketing communications at any time. Under the Texas Data Privacy and Security Act (TDPSA), Texas residents may have the right to: confirm whether we process your personal data and access it; correct inaccuracies; delete personal data; obtain a portable copy; and opt out of targeted advertising, the sale of personal data, or certain profiling. To exercise these rights, contact us at privacy@nxtlevel.energy. We will verify your request and respond as required by law, and you may appeal a decision by replying to our response.
7. Data retention
We keep personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9. Children's privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children.
10. Third-party links
Our site may link to third-party websites and services. Their privacy practices are governed by their own policies, not this one.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version, and changes are effective when posted.
12. Contact us
NXT LVL Consulting, LLC (dba NXT Level Energy)
407 International Pkwy, Ste 402, Richardson, TX 75081
Email: privacy@nxtlevel.energy · hello@nxtlevel.energy